Frequently Asked

Questions...

What do you need to start the project?

We need a confirmation email from your end regarding the project scope, the project price and the payment terms. The project initiation invoice is sent based on this email.

I already own a website; can I still get your services on my existing website?

Yes. We understand you might need to upgrade or update your website; we can surely undertake the same according to your requirements. Please let us know what it is that you are exactly looking for and we will assist you with it.

Can you look after everything from domain registration to website design and hosting?

Yes. We're a one-stop shop when it comes to creativity, design, development, programming and hosting.

How much does a web site cost?

There are many factors to consider when building your website. The final cost of your site will depend on how many pages you are going to have, the type of graphics involved, the development involved, how interactive your site will be etc. You also need to think about web hosting and domain name registration. As prices vary from client to client, we strongly encourage that you get in touch with us to know better. In case you would want detailed information, kindly leave your mail ID with us and we would get back to you at the earliest.

How long will it take you to design my website?

Again, this is based on a number of factors. The complexity of your site, its size, and our current schedule all play a role in the duration of development. Our designers are the best in the industry and would not just satisfy you but rather delight you. For a website you would need to fill in a questionnaire and then our business analyst would go through it and we would give you an approximate time-frame.

What technology will you use for my project?

The technology used will be based upon the website objective and purpose. We will suggest the most reliable and cost effective solution for your website development. However if you have a particular choice or preference then we would develop the project accordingly.

Will my website work with all browsers?

We develop browser friendly websites and your website will work with all major browsers. We thoroughly test browser compatibility in case of specific requirements.

Will you sign NDA before I give the project details?

Yes, we would surely sign the NDA if required. You may send us the copy of your NDA or we can provide our NDA format for the procedure.

Who owns the code?

The codes would be owned by you.

Where do I get information and graphics for my web site?

Making a successful website is synonymous with making it unique and original. It is for this reason, along with copyright infringement issues, that you should develop your own graphical and written materials or atleast have an idea about the same and then we would assist you in the process. We will create most of the graphics you need, should you require us to do so. You will help, specify and supply most of the information and artwork you want included. In addition, you may also wish to supplement your material by using your company, organization, suppliers, and/or franchisers marketing and/or promotional information into your web site.

Can you provide website content?

We do provide SEO friendly content writing for websites, presentations, brochures, banners, catalogs etc. However, we don’t have extensive content writing services at the moment.

Will you provide images?

We would be using royalty free images from our stock images. If you are interested in using any particular image, you can provide them to us. We would suggest that you purchase the images from other stock image websites in case of using any specific preference.

How many design iterations I can have?

We provide minor design iterations till you are satisfied but with authentic reasons supporting the change. For a complete design change we provide up to two drafts for the homepage design.

How will I see the project progress?

You would be able to view the project progress at each stage by logging into our project management interface. We will show all the updates on our test server and will take your approval at each stage.

How does the project flow/ proceeds?

The first phase which is design starts with the questionnaire. Once you fill up the project questionnaire outlining all your requirements, we start with the homepage design and after its approval the inner page design follows. After the approval we start with the HTML production of the website. In case of development projects on completion of the front end design, we proceed with the project prototype development, which you review and send us your comments/suggestions. The iterations continue till you are satisfied with each and every detail or functionality. Once we are through with the prototype, we start with the actual development of database and coding to attain the functionality demonstrated in the prototype. Finally after testing, the project is delivered to you.

Who will be my point of contact at website development stage?

At project initiation, a project executive would be assigned to the project who will be your single point of contact and will communicate with you via our project management area. Our project executive would also be available through messenger IM’s like yahoo, msn, Skype, phone lines and emails.

Do you provide website hosting and where are you servers located?

Yes, we do provide hosting and our servers are located in US. We provide managed hosting services and take care of your emails, account set ups etc for free. We are resellers www.hostgator.com, so you can even purchase the hosting package from them directly.

Do you work on fixed quote based or hourly rate based?

The project quote depends upon the project scope. A fixed project quote is generally provided for a well defined project scope. We also offer our services on hourly basis. The benefit of using the hourly rate model is that the restriction to the iterations and project scope is not necessary and you pay exactly for the no. of hours worked.

Can I come back to you after few months of website development for additional work?

It's a good idea to update your website periodically. This brings in fresh visitors as well as repeat traffic. Monthly features, seasonal promotions, new product lines or special sales are all effective ways to engage the interest of your target market. We offer maintenance services for weekly, monthly, or on-demand changes to your web site at very reasonable reprogramming fees and with very quick turnaround time.

How do you accept payment?

We accept payment via Credit Card, PayPal and Bank Transfer.

Do I need to make any advance payment?

Our payment terms are 50% in advance and rest 50% after the project completion before delivering the final files to you. For the project value greater than US$5,000, we have a variable payment structure, with payments based upon milestones.

Will you refund the money if I am not happy with the end product?

You can be assured such kind of situation will not arise as we show all the updates on our test server and take your approval/feedback at each step. This ensures the final product takes the shape as per your expectations.

Can we get your company registration number or VTA /TVA number or any other information we can have to verify your company?

Our VAT no. is 07020290782 Our Import Export Code (IEC) No. is 0504057669 Our PAN NO. is AAACU7136Q & ROC Company Registration No. is U74999DL2004PTC129465. These are the Registration No. which you can verify. Also we are 100% EOU STPI registered company.

What makes UGWebmart different from other web design companies?

We offer web design and development services, which are superb, outstanding and incomparable. Our designers and developers have years of web design and usability experience. Furthermore, we have onsite Programmers/Software Engineers, content writers and business development experts to take care of all your worries. This makes us a company that offers a complete package of quality web solutions under one roof.

Is your website User Friendly?

Do you think your website is well navigated by its users? How easy do you think it is to use your website?

Speak with us...We can help!

Giving Life to New Ideas

One of our core competencies is to give shape to your new ideas, be it a social network or a web2.0 application or something that you want to do with your intranet. We have been a part of many such projects and we enjoy the deep involvement and innovation required while giving shape to such ideas. We try making use of latest technologies and trends to achieve the goals and also provide ongoing support once it is up and running.

Having worked on a lot of such projects, we very well understand the need to do it fast and in budget. When we try to move fast, there is a high possibility of missing crucial things. Therefore, before taking up any such project, we identify the possible fail points and define the safest and lightweight approach to achieve your goals.

Speak to one of our representatives to know more about how we can help you give life to your ideas.

USA: +1-866-760-1856
UK: +44-20-30264958
India: +91-120-4207206